For anyone following my problems with Virgin Media’s incompetent non-provision of any even halfway working broadband service, they have now taken leave of their senses completely and suggest I send them my account details via Twitter. Yes. And maybe I should pay for ads on the sides of buses giving my bank details. On what surreal planet Richard Branson’s balloon has landed I dread to think.
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SO IT GOES – John Fleming's blog · human interest, humour, humor, comedy, eccentricity, performance, movies
Thanks. Nothing about Virgin Media surprises me. The day before my installation, I was called by someone claiming to be from Virgin Media who said, before she talked to me, I had to give her my security details and password. Remember she was phoning me. As I had no guarantee it was actually Virgin Media, I refused. She said, if I did not give her my security details, under the Data Protection Act, they would cancel the installation the next day. I refused and phoned back Virgin Media. They said, yes, it had been them and they had wanted to know if there were any parking restrictions outside my house which would affect the installer’s van. So their ‘security’ involved insisting I give to a cold caller the security details they tell me I am not supposed to give to, amongst others, cold callers. Because try wanted to ask what the parking was like outside my house. They are on another planet.