The British telecom incompetence contest continues…

As an addendum to my recent blog about Pipex/TalkTalk, BT and Virgin Media apparently competing to be the most incompetent telecoms company in the UK, Virgin Media seem to be inching ahead.

I was babysitting – well, triple child sitting – at a friend’s brother’s home on Saturday night. The house has WiFi but, perhaps foolishly, I did not check whose.

When we got there, it turned out to be Virgin Media and, of course, there was no WiFi signal.

“When I had Virgin Media in my home,” I said forlornly, “the Wifi only worked for about 40% of the time.”

“Ah,” my friend’s brother said nonchalantly, “I think we had less than that this last week.”

At least Virgin Media are consistent.

They provide consistently bad service.

But, then, in Woodford Green – well within London – my O2 mobile phone and dongle’s reception are, at best variable. So O2 are still trying hard.

And I expect Pipex/TalkTalk to fight back with more cold calling in the coming week.

So the competition is still wide open.

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Filed under PR, Telecoms

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