As long-suffering readers of this blog will know, I was in hospital for seven days in May last year and again for seven days in July this year with a very high calcium level and (as a result) dangerously low kidney function.
No-one has been able to find out the cause. So I keep seeing consultants, mostly kidney and calcium men.
My kidney/calcium levels are pretty-much but not-quite back to normal now. But, still, no-one has any idea why they twice went dangerously haywire.
I wrote a blog in August this year when I simultaneously got three completely self-contradictory and chaotic letters about NHS hospital appointments.
Doctors, of course, like to use posh names, so ‘kidney’ staff are usually called Nephrology or Renal staff… and ‘calcium’ staff are usually called Endocrinology staff. In what follows, I have anonymised the hospital names as Hospital A and Hospital B.
In September, I was told my next appointment with the Nephrology team (my Kidney Man) would be on Monday 13th December at Hospital A.
Then, this afternoon, I got a text from Hospital B, which is part of the same group as Hospital A:
Renal means Kidney.
The message concluded:
“Please attend Hospital B, Kidney & Urology Dept on Wednesday. TO RESPOND please follow this link…”
I did and responded:
I’m confused. Can you clarify?
I have an appointment to see Nephrology at Hospital A on 13th December at 10.30. (See attached letter.)
I had no appointment to see the Renal Dept at Hospital B on 16th November.
And the ‘new’ date you give – Tuesday 20th November – does not exist (20th November is a Saturday).
You also seem to ‘confirm’ I should attend a Kidney & Urology appointment at Hospital B “on Wednesday” (no time given but presumably either Wednesday 10th November this week or an unknown Wednesday in December).
Could you tell me if the ‘new’ Renal appointment on Tuesday 20th November (a date which doesn’t exist) is the same as the Kidney & Urology appointment I have never previously heard about at an unknown time this Wednesday 10th November?
If I do have to attend Hospital B this Wednesday, could you give me a time for the appointment?
I await a reply with open-mouthed interest but little hope of efficiency or factual accuracy… It is always a tad worrying when your life and death is in the hands of large impersonal bureaucracies… All large bureaucracies are inherently incompetent…
2 responses to “More UK National Health Service chaos: my life is in their incompetent hands…”
If hospital A is the one I am thinking you are referring to, then I have several times had appointment letters sent by them for appointments at hospitals B or C, which have been changed to hospital A at one or two days notice, which causes problems with booked patient transport. Once the appointment was at hospital D, which is not even associated with them, on a Saturday, and when got there found that the department was closed on Saturdays. They had forgot to tell me it had been rescheduled for the previous day at Hospital A.
I suspect the problem is UK, or at least England, wide.