Category Archives: Telecoms

Actress Jacqueline Pearce RIP: from convent to Hammer horror to Blake’s 7

Actress Jacqueline Pearce’s death was announced yesterday. So it goes. Aged 74, she died at her home in Lancashire, a couple of weeks after being diagnosed with lung cancer.

She was possibly best known for playing the part of Servalan, the villainess in BBC TV sci-fi series Blake’s 7.

I chatted to her in December 1980 at her then home in London, before shooting started on what turned out to be the final, fourth, series of Blake’s 7. The interview was published in April 1981 in Starburst magazine. This is Part 1 of that interview…

Jacqueline Pearce at home in London in 1980, holding her Starburst Award for Best Actress


Jacqueline Pearce was born in Woking and grew up in Byfleet, Surrey. Her father was an interior decorator and her family background is East End. At the age of six or seven, she started having elocution lessons to get rid of a “slight Cockney accent” and she was educated at the Marist Convent in Byfleet.

It was there that a lay preacher (ie not a nun) encouraged her acting talent. But young Jacqueline’s time at convent school was not altogether happy. She says she hated the rules and couldn’t abide the discipline. She could never understand why the nuns said she should walk upstairs when to run would have been much quicker. Now, she says, “Every time I go on as Servalan and I’ve got one of those dresses that’s slit down to the waist and up to the hips, I look in the mirror and say: “Up yours, Reverend Mother!”

At the age of sixteen, she was almost expelled for performing outspoken dialogue from John Osborne’s Look Back in Anger at a local drama festival. The nuns thought it was “wicked and shocking” but Jacqueline won first prize and a cup to put on the convent mantelpiece, so she was forgiven. When she eventually did leave the convent, in 1961, she won a scholarship to RADA (the Royal Academy of Dramatic Art, London) despite strong initial opposition from the nuns and her family.

Newly-married ‘Jacky’ Pearce and Drewe Henley appeared in Granada TV’s Watch Me, I’m a Bird

She spent two years at RADA with fellow students Anthony Hopkins, John Hurt, Ian McShane, Simon Ward and David Warner. During that time, she also met young actor Drewe Henley at a local coffee bar and they married.

Her first acting role on screen was with Drewe Henley, Ian McShane and John Hurt in the 1964 Granada TV play Watch Me, I’m a Bird. In the same year, she also appeared in the feature film Genghis Khan“I was given as a present by Eli Wallach to Stephen Boyd. Not a word was said and I flew all the way to Yugoslavia for it.”

In 1965, she played Ian McShane’s girlfriend in the John Mills movie Sky West and Crooked. She also appeared in the Morecambe & Wise movie The Magnificent Two and the Jerry Lewis fiasco Don’t Raise the Bridge, Lower the River (both 1967). But her best-remembered movie roles were in Hammer horror pictures. 


The Plague of the Zombies: “It was very strange walking in to make-up the next day and seeing my head on a shelf.”

JOHN: You starred in The Reptile and The Plague of the Zombies and, on both of them, you worked with make-up man Roy Ashton.

JACQUELINE: Yes, for The Plague of the Zombies, he made a plaster thing of my face and head for a sequence where my head was chopped off. It was dreadful.

I had to stop halfway through because, at that time, I was very claustrophobic. Suddenly I was having this plaster of Paris all over me with just slight holes left for the nose and it’s very, very heavy and, at one point, I just said, “I can’t take it any more! You’ve got to take it off!” and then we had to start all over again. It was very unpleasant. I suppose it must have taken about half an hour for it to set. It’s – oohh – it’s dreadful.

I was married then and had my husband literally holding my hand and getting me through it. It’s clammy and then it gets hard and it gets so heavy and you know you can’t pull it off, so – oohh – not fun. I got more and more frightened. And it was very strange walking in to make-up the next day and seeing my head on a shelf. That was a little disturbing.

JOHN: You tested for Hammer, did you?

JACQUELINE: I went along for an interview and had a chat with the director (John Gilling) and he said: “I’d like you to play the parts because you have such a wonderful face for films.”… So he cast me (LAUGHS) as a zombie and a reptile.

Jacqueline Pearce starred as The Reptile: “I hissed a lot.”

JOHN: How did you act the part of a snake in The Reptile?

JACQUELINE: I hissed a lot. I think that was about it.

JOHN: Your movement was quite good too.

JACQUELINE: I know the bit you’re referring to. (LAUGHS) There was a bit where I was shifting under the blankets, which everyone seemed to enjoy a lot – I was shedding my skin.

JOHN: It’s a difficult part. You are cast as a snake. How are you going to act it?

JACQUELINE: Well, she was half-snake, half-woman.

JOHN: Like Servalan.

JACQUELINE: Do you think Servalan’s a snake?

JOHN: She’s a villainess.

JACQUELINE: But she’s got great style. I adore Servalan.

JOHN: How did you get the part in Blake’s 7?

JACQUELINE: I was working in Vienna at the English Speaking Theatre. I got a phone call from my agent saying that this series I’d never heard of was being made and would I be interested in playing a part. So I said: “Sure.”

It meant I started rehearsals the day I got back from Vienna. I got off the plane and went to the BBC. My hair was short at the time and they said: “Please, will you keep it like that?”

Jacqueline Pearce as Servalan in Blake’s 7 – “Short, dark and sinister”?

JOHN: I thought maybe you had cut and dyed your hair specially for the part – short, dark and sinister.

JACQUELINE: No. Most people love it. They find it compulsive and want to stroke it – Feel free – It’s simply because I’m no good at doing hair. I can’t put rollers in. I had lovely long thick hair that used to blow into my face all the time – When I put my head down, I couldn’t see.

JOHN: What did you know about the character when you started?

JACQUELINE: Nothing. Except that I knew she was the Supreme Commander. What we all did, really, was make our own personalities. When it came to costume-fitting, they said, “We’ll fit you up in trousers, a safari jacket and jackboots,” and I said, “No! If you’re going to do that with this haircut, you might as well have a man. I think you should go totally opposite.”

If she is a woman who has this kind of power, then make her so feminine, so pretty, you don’t know what she’s going to do next. So, when she is sitting there looking wonderful, saying Kill him! it’s such a shock. It’s the contrasts.

JOHN: How did you build up the character? A female Adolf Hitler?

JACQUELINE: No. I don’t think she is, actually. I think she is a very caring human being. No-one would believe that. (PAUSE) No, lots of people do – It’s surprising.

JOHN: Surely she’s nasty. She wants to get our heroes and do horrible things to them.

JACQUELINE: Yes, but if she were a man doing those things, everyone would accept it. I remember there was one episode (The Harvest of Kairos, in series 3) about a sort of precious jewel called kairopan and they said: “We can’t afford to get ALL the kairopan and all the men,” so Servalan said, “Well, get rid of the men – Kill the men.”

It was logical. One had to go. She wanted the kairopan, so the men had to go because they were less important. The scriptwriter put in that line and then wrote Laugh cruelly. Rubbish! She doesn’t get a kick out of killing people at all. She does what she feels she has to do. I’m not saying that makes her the girl next door.

JOHN: Has she changed?

JACQUELINE: She changed a lot in the third series. The miscarriage episode. It started there, where her personal feelings, her woman-ness, started to come through. I remember I did a personal appearance, opening (an event) Computers For The Home, and I was surrounded by some of the top brains in the country, who were all really avid Blake’s 7 fans. They rushed home from their computers on Monday nights to watch it. One of them said that he watched the scene where I had the miscarriage and found it shocking because it was so totally unexpected. 

Jacqueline Pearce and Paul Darrow laugh, filming Blake’s 7

From then on, I tried to show the female side of her as much as possible. She does like men; she’s crazy about Avon (played by Paul Darrow) – that’s why she always lets him go. Otherwise it makes no sense to have this intelligent woman chasing these people around in a spaceship, catching them, then letting them go. I had to find a motivation – which was Avon.

JOHN: Is that the only change you’ve made? – She’s more feminine.

JACQUELINE: That’s a huge change to have made.

JOHN: Any resistance from the BBC?

JACQUELINE: For the first two series, I played her the way they wanted, which was as a substitute man. And she’s not; she’s 100% female. So I tried to get more of that over.

JOHN: Do you think the audience appreciates that?

JACQUELINE: I think they do, judging from the fan letters I get. Everyone responds to her in a very positive way. Some people, particularly women, love her – I think Women’s Lib love her. I think to men she’s a challenge.

JOHN: What sort of letters do you get?

JACQUELINE: I get lovely letters. There was one letter that made me laugh so much. A man wrote and asked if he could have a full-length photograph of me with no clothes on and hastened to add that this was not for any sexual purposes! (LAUGHS)

… CONTINUES AND CONCLUDED HERE …

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Before “Star Wars” men, I dream of comic Stewart Lee in a tight-fitting suit

Slow traffic yesterday was not as fast as comic Stewart Lee.

I drove up to Edinburgh from London yesterday. It took an hour longer than normal because, between Birmingham and Preston – a distance of 95 miles – the M6 motorway was clogged and we were stopping as often and as unpredictably as the humour in a BBC3 comedy show.

The good news, though, was it took so long that even my non-technical brain realised I could plug my new iPhone into the car’s cigarette lighter socket and, by putting the iPhone in the papier mâché mounting moulded by a friend for my SatNav (after some bastard thieves nicked the original in Greenwich) I could use T-Mobile’s unlimited data plan to listen to the BBC TV News channel while driving up the motorway. To be safe – of course, officer – I only watched the screen when stuck in traffic jams.

I felt as if I had, somehow, dipped a belated toe into what would have seemed a wildly futuristic world to Jules Verne or H.G.Wells.

Which is appropriate, because I am up in Edinburgh to attend a two day event organised by the Guardian newspaper at which both Gary Kurtz, producer of Star Wars and The Empire Strikes Back, and 20th Century Fox’s former vice president Sandy Lieberson explain “how Star Wars, a film rejected by most of the major studios, was put into production by 20th Century Fox and went on to become one of the most iconic films in the history of cinema”.

By coincidence last night, just before I went to bed, I was phoned by the late comedian Malcolm Hardee’s sister Clare. She had mis-dialled. When I told her I was in Edinburgh, she asked:

“Oh, are you up there scouting something for the Fringe?”

When I told her why I was up in Edinburgh, she said:

“Oh, me and Steve (her husband) went to Tunisia last month and saw the Star Wars sets there out in the desert… We went out into the Sahara Desert… and it rained!… Isn’t that typical?… It was lovely, though.”

I then went to bed.

For unknown reasons, I woke up several times during the night, which means I remember a dream I had. It involved Malcolm Hardee Award winning, sophisticated and intelligent comedian Stewart Lee (whose TV show was yesterday re-commissioned by BBC2 for another two series).

He was performing at the Hackney Empire in London wearing a suit several times too small for him. (Two days ago, a friend of mine complained that my trousers were too short because she could see my socks.) On stage, he looked like sexually-disgraced American comic Pee-wee Herman.

Stewart’s act involved stuffing rapidly into his mouth several ham sandwiches on brown bread then trying to speak, which simply meant he was spitting and spewing out lots of little pieces of half-eaten brown bread and ham while he told for-him unusually rapid-fire jokes.

I have seen this ‘act’ before but cannot remember who did it.

The ham sandwiches were similar to ones I had eaten on the long drive up to Edinburgh.

This goes some way to explaining the content of the dream, but possibly not far enough for comfort.

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KIS KIC Apple computers can teach you how to be a good writer and comedian

Who says you cannot lick a new Apple product ???

I have never bothered with a smartphone before, but I got an Apple iPhone 4s yesterday because I think it might help me understand how to use Twitter (which I never have) and because it means I do not have to buy a new iPad to get 3G coverage – I can just tether my iPhone to my old non-3G, WiFi original Apple iPad.

You will gather I like Apple products. I also have an iMac and a MacBook Pro.

I first bought a computer in 1989. It was an Amstrad. I bought my first Apple Mac in 1993. I have never bought a Windows PC.

A prime example of why is what happened to me in Ireland.

It was my first day working on a contract at the late Tara TV in Dublin; they had PCs using the then-new Windows 98 operating system. I was the last and only person in the office in the evening. When I had finished, I tried to shut down my computer. I could not find any way to do it. There was no on-screen button anywhere. Eventually, I had to phone a friend in England and ask how to switch off the system.

“You click the Start button,” she told me.

This seemed to me to epitomise Microsoft products.

In order to shut down the computer, you had to click the Start button.

Why?

It was the only way to do it.

You had to know the rules and follow them.

I once heard a Microsoft executive proudly say they had done market research into what people wanted in their computers and found that most of what people wanted but said they did not have was already in the Windows operating system.

He took this as an example of how good the system was. I took it as an example of how Byzantine the system was. People had no idea how to find or do anything.

The difference between Apple and Microsoft Windows products has always seemed to be that Windows works in a certain way and you have to follow the rules to do anything. Apple  computers really are intuitive. If you want to do something, you think, “How would I do that?” and you can probably do it the way you think you can. But there may be five other ways to do the same thing, because different people think differently. Apple designs with the user in mind.

Setting up my new iPhone yesterday was simplicity itself, because everything appeared on screen logically, simply and in plain English, not in nerd-speak.

I think, when Apple design ‘ways to do things’, they do not think “We are creating a system here and then have to tell the user how to use it”… They seem to think, “If I were a user, what would I want to do to use the thing I am using?”

In that way, I think it is like writing.

People who sit down to write thinking “I want to say something. I have an empty page. What am I going to write on it?” may tend to write badly.

The trick is not to think “I am a writer writing this.” The trick is to think “I am a reader reading this as it appears word-by-word on the page.”

I think the best way to communicate (which is all writing is – or should be) is to think “If I read these words appearing on the page as I type, what are they telling me as the reader (not as the writer) and what will I need to know next?”

It is like writing an autobiography or a book on any subject. If you tell the reader absolutely everything you know in total detail you will clutter everything up with thoughts and facts, like Mr Casaubon in George Eliot’s brilliant Middlemarch. (Something I did not need to mention.)

KIS KIC

Keep it simple. Keep it clear.

There used to be a television ad for a tinned fish supplier which had the selling line: IT’S THE FISH JOHN WEST REJECT THAT MAKE JOHN WEST THE BEST.

It is keeping an eye on what you exclude – even more than what you include – that makes a difference to the end product.

Good writing is created by a writer who looks at it from the viewpoint of the reader not the viewpoint of the author.

Good comedy is created by a comedian who looks at it from the viewpoint of the audience not the viewpoint of the comic.

Good computer operating systems and programs are created by nerds who look at them from the viewpoint of the user not the viewpoint of the nerd.

That is why I buy Apple computers.

They KIS KIC.

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The British telecom incompetence contest continues…

As an addendum to my recent blog about Pipex/TalkTalk, BT and Virgin Media apparently competing to be the most incompetent telecoms company in the UK, Virgin Media seem to be inching ahead.

I was babysitting – well, triple child sitting – at a friend’s brother’s home on Saturday night. The house has WiFi but, perhaps foolishly, I did not check whose.

When we got there, it turned out to be Virgin Media and, of course, there was no WiFi signal.

“When I had Virgin Media in my home,” I said forlornly, “the Wifi only worked for about 40% of the time.”

“Ah,” my friend’s brother said nonchalantly, “I think we had less than that this last week.”

At least Virgin Media are consistent.

They provide consistently bad service.

But, then, in Woodford Green – well within London – my O2 mobile phone and dongle’s reception are, at best variable. So O2 are still trying hard.

And I expect Pipex/TalkTalk to fight back with more cold calling in the coming week.

So the competition is still wide open.

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Are Pipex/TalkTalk, BT and Virgin Media in a contest to be the most incompetent UK telecoms company?

Right… Standby for a pointless complaint about an insanely incompetent British company. Indeed, companies. No enlightening information. No message for Mankind.  Just a rant… You have been warned… What’s the point of having a blog if you can’t have a rant?

Is there actually no competent telecoms company anywhere in Britain?

Really.

A serious question.

BT treats its customers with much the same care and respect as the Libyan and Syrian governments treat its people.

But Pipex/TalkTalk appears to be in some sort of heavy-handed contest with BT and Virgin Media to win a prize as the most PR-stupid and professionally incompetent telecoms company in the UK. They seem to manage to be devious, deaf and incompetent simultaneously. At least Virgin Media is not devious, it’s just plain incompetent.

Virgin Media claims to have the fastest broadband in Britain but, in my first-hand experience, its broadband does not work for 60% of the time and constantly drops. Someone else I know reckoned, for her, Virgin Media’s broadband was perhaps 10% the speed of her former BT line for 90% of the time. Perhaps it has the fastest broadband in Britain over a measured two second spurt. Try to get any customer service, of course, and you might as well be trying to play football underwater.

As for Pipex/TalkTalk…

In the last five weeks, I have had five cold calls from them using an 0161 (Manchester) telephone number but actually phoning from abroad to avoid the restrictions on cold calling within the UK. When I asked the man with the Indian accent where he was phoning from, he said South Africa.

At least Pipex/TalkTalk’s people are comprehensible, if unwelcome. BT, in my limited experience, have ‘help centres’ in ‘proper’ India staffed by unfortunate people with accents more incomprehensible than drunken Glaswegians wearing gas masks. That’s not racism, it’s a rant against BT’s stupidity in having foreign help centres. They might as well have their help centres staffed by deaf mutes in Guatemala for all the good they do. When will BT realise that saving money on help centres costs them more in lost customers and disastrous damage to their already low image?

I used to be with Pipex. I left because they were generally incompetent, they couldn’t actually supply me with VAT bills and two separate Pipex people told me I had to make phone calls to them not use the internet because the Pipex online service was “insecure”. Not reassuring in a telecoms company. What I didn’t know then but do know now is that apparently Pipex routinely cut off customers who left them before the changeover date for a new supplier so that customers were left without a line.

Now they are trying to tell me they are part of Pipex/TalkTalk and are a brand sparkling new company and offer sparkling service.

I think Colonel Gaddafi’s spokesman has been saying much the same thing about the Libyan regime every few weeks over the last few months. I can’t say I’m convinced.

I work on the principle of three strikes and you’re out.

If I get cold calls, I ask to be removed from the list of the company. After trying this twice – or, if they’re lucky, three times – the phrase “Fuck off, you cunt,” tends to get used in the hope they put me on a list of people who perhaps don’t altogether want to be cold called and might just hurl random verbal abuse at anyone who calls me.

If I forced my way into the home of the chairman of Pipex/TalkTalk five times in five weeks, I somehow think the sentence “Fuck off, you cunt,” might be very justifiably used by him to me. If someone forces their way into my home, uninvited, via my telephone line, I feel much the same applies. If you come into my home uninvited, you can’t complain I am being unreasonably impolite if I tell you to fuck off out of it again.

I find “Fuck off, you cunt,” is often an effective deterrent to unwanted calls and far less hassle than complaining to any alleged regulatory body. With luck, the company has some list of abusive potential customers. Pipex/TalkTalk seem not to understand the words – simple enough to understand, I would have thought.

Like I say, five calls in five weeks.

Clearly they think it is good PR to circumvent the UK restrictions on cold calling by phoning from foreign soil. And clearly they think it is good PR to keep calling an ex-customer who is not a current subscriber and who had zero interest in re-joining them even before these annoying phone calls.

They’re not alone, of course.

I had much the same trouble with BT. I eventually left them when they would not stop making marketing calls to me despite the fact I was on the Telephone Preference Service list to receive no calls.

“We can’t stop marketing calls,” I was told by two separate BT Helpline people. “It’s another department… No, I don’t know which department. It must be one of our marketing departments.”

A friend of mine tells me the tale of BT harassing her dying mother with marketing calls which could not be stopped. It added to the distress of her mother in the months before she died. This same friend has had  a worse time than me – she herself had hassle from BT marketing calls for months and now has had computer-generated calls from Barclaycard for six months (using an array of different originating numbers and still continuing) because their computer got her confused with someone else. The calls say – “Please call this number”.

Can she get the calls stopped by calling the number(s) given? No she can’t. Can she get the calls stopped by writing to Barclaycard? No she can’t.

I am currently with the very efficient Sky TV, though their lines are supplied by the appalling BT and occasionally drop in two of my rooms. But, unlike the utterly unspeakable Virgin Media lines, at least they work almost all the time.

Sky seem to be the only British telecoms company that has anything like a customer-friendly policy – or a broadband service that works – or any corporate ideology that values PR.

So Rupert Murdoch is OK with me.

But perhaps I am tempting fate…

(There was a later mention about this in my blog on 22nd May)

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