Tag Archives: cold calls

Janey Godley’s daughter Ashley returns to comedy & tells of lugs, bear & gangrel

(This was also published by the Huffington Post and on Indian news site WSN)

Ashley Storrie in Edinburgh's Waverley station yesterday

Ashley Storrie at Edinburgh’s Waverley station yesterday

Scots comedienne Janey Godley’s daughter Ashley Storrie has decided to take up comedy again, after a gap of about 11 years (depending on how you calculate it).

Ashley got her first acting part at the age of three as ‘the wee girl in the metal tea urn’ in the movie Alabama.

At five, she was playing the lead child in a TV ad for Fairy Liquid soap powder – directed by Ken Loach.

In 1996, aged ten, she was cast in the lead role of the independent film Wednesday’s Child, which received enthusiastic reviews when screened in the British pavilion at the 1997 Cannes Film Festival.

Aged eleven, she performed her first ever stand-up comedy routine at the International Women’s Day celebrations in Glasgow and went on to do stand-up in London supporting, among others, Omid Djallili.

Ashley's Edinburgh Fringe show when she was 13

Ashley’s Edinburgh comedy show, aged 13

In 1999, still only thirteen, she wrote, produced and performed her own show What Were You Doing When You Were 13? at the Edinburgh Fringe, becoming the youngest ever stand up in the history of the Festival. She was also offered a chance to appear in the Jay Leno chat show on US TV but decided she preferred instead to go on a school trip to the Lake District in England.

She lost interest in performing live comedy when she was around fifteen.

She did appear in a sketch show Square Street with her mother at the 2006 Edinburgh Fringe and in an another sketch show Alchemy, staged by Brown Eyed Boy at the 2011 Fringe. And she records a weekly podcast with her mother. But, as I understood it, she had lost her appetite for live comedy performing.

She once told me: “I can smell a comedy promoter from a mile off: they smell of cocaine, alcohol and self-doubt.”

“So why have you got an enthusiasm for performing again?” I asked her when we met in Edinburgh yesterday.

“Well,” she said, “I enjoy making people laugh. I think the reason I stopped was mainly because of fear, but you come to a point where you decide you’ll either be scared your entire life or just do it and stop being a pussy.”

“But you weren’t scared when you were thirteen,” I said.

“You’re not scared of anything when you’re thirteen,” she told me. “I was fearless.”

“But you did get a bit worried when you were fourteen?” I asked.

“I did a bit.” she said. “That’s when puberty struck and I started to worry about  a lot of stuff. When puberty hit, I grew out of my comedy material and it stopped being fun and all I started to do was worry about boobs and the like. I had more important things to worry about, John, like menstruation and breasts.”

“I worried about the same things around the same age,” I told her.

Poster for The Stockholm Syndrome

Glasgow poster for Stockholm Syndrome

“I’m part of a sketch group now,” Ashley continued, “called The Stockholm Syndrome. I started working with some of them a couple of years ago in Alchemy at the Fringe and we just got together after that and they got me more stage time and the more time I spent with them the more I think I did get Stockholm Syndrome. And I started to think I’m going to do this properly.”

“So you’re performing with them at the Glasgow Comedy Festival…”

“Yes, at The Garage on 23rd March. We’ve done The Garage a few times and there’s a comedy collective type of thing where sketch groups get together. It’s called Lip Service or Tongue Service or something. We do bits there. But a lot of it’s really surreal and I don’t get it. So I bring to the table a level-headedness…”

“You?” I asked. “But you are surreal.”

“I don’t think I’m surreal. I think I’m mainstream.”

“But you’re always doing bizarre characters,” I insisted.

“I don’t think they’re surreal,” said Ashley, “I think they… I… I did the Russian gypsy lady who thinks everybody’s got a tiny vagina.”

“You’re always going into character voices,” I said.

“Well, this is a tip,” Ashley told me. “When you get cold calls trying to sell you things, just pick up on a character and see how long you can get these people to engage with you… I had a man on the phone from India asking me if I had a whirlpool washing machine and he asked me how old it was.

“I told him (Ashley adopts an old woman’s voice) Oh! I’ll have to cut it open and count the rings… and this went on for ages and I think I ended up singing him a song. It went on for about half an hour and he eventually hung up the phone on me. He cottoned-on that I was just being annoying.

“And then sometimes I do scary (she adopts a rasping, throaty voice) Hell-oh!… Hell-oh! and I just do that over and over again until they hang up. And sometimes I do ‘crying baby’ and that really freaks them out. And once I did (she makes harsh, screeching sounds like a demented seagull) for ages and the man asked Are you singing or are you laughing? I just kept doing it until he hung up. I think they just phone me to wind me up.”

“I think,” I suggested, “that maybe your fame has gone round the Indian call centres and they’ve heard you’re entertaining to phone up.”

“You think I’m huge in Indian call centres?” laughed Ashley.

“But not yet in the UK,” I said. “Why aren’t you doing the Edinburgh Fringe this year, you idiot?”

“I think the Fringe is over-rated now,” said Ashley. “Too many big name acts coming and doing their big shows with just the same shite they do on their DVDs and people only want to see what they’ve seen on the telly. We’ve become a frivolous race of people who don’t want to try new things. The Fringe is wasteful.

“I spent my youth doing other people’s shows. Working for PR at the Underbelly and working for mum. I have no interest putting myself through that for myself. I’ve seen it first-hand and… och!”

“But now you are going back on stage again,” I said.

“I do like being back on stage,” said Ashley, “I just don’t want to do the Edinburgh Fringe, unless somebody else is going to produce me and I don’t have to worry about it. Maybe if one of those cunty big management/promoter companies put me on somewhere I’d do it. Then I wouldn’t have to flyer.”

“You could flyer in a bear costume,” I suggested, “and no-one would know.”

“When I was researching Glasgow history for the comedy bus tour I did with mum at the Merchant City Festival,” said Ashley, “I found out that, in the Trongate, there’s been two notable incidents of bear attacks.”

“Bear attacks?” I asked. “When?”

“Oh, the 1800s,” said Ashley. “One of them was a dancing bear from Russia who attacked a man and was put on trial and was killed on the gallows and the people of Glasgow felt so bad for his owner, who wept over the bear’s corpse, that they let this man carry his dead bear’s corpse over his shoulders like a giant rug through the streets in silence… Which was really rare, because hangings were very popular in Glasgow… They had to stop the hangings because people were skipping work to go to these hangings and to go to the lug-pinnings.”

“Lug-pinnings?” I asked.

“That was when they nailed people’s ears to the walls,” she explained.

“Why?” I asked.

“It was a punishment for annoying people,” said Ashley matter-of-factly. “There was a nasty, gossipy bitch who lived in the East End of Glasgow and they grabbed her tongue and dragged her by the tongue through the town to teach her a lesson about not being a gossipy bitch.”

“How long did people have their lugs pinned back for?” I asked.

“A day,” said Ashley. “They just pinned your lugs to the Tron. You got your lugs pinned to the door. They had to stop doing it, though. They didn’t stop doing it because it was inhumane. They stopped doing it because people would skip work to come and throw shit at these people.

“On the days of hangings or lug-pinnings, the bosses would come in to work and none of the weavers would be there, because they’d all be down at the gallows or at the lug-pinning to go and mock.

Hawkie's autobiography

Hawkie’s autobiography of a gangrel

“One of the biggest selling-points was an old man called Hawkie… He was a book hawker. He used to tell the stories of the criminals written about in the little books he sold. And this guy became famous because his stories were always more interesting than what was in the books. He was like the original Billy Connolly. He would have hundreds of people gathered round him as he told the woeful tale of some Irish settler or whoever had come in and been hung. And people would buy the book and it was nowhere near as interesting as this old guy had made it out to be.

“During hangings, there was a lot of tension because Irish immigrants were being hung and there was a lot of tension between the Irish immigrants and the Glasgow Justices of the Peace.”

“Because of religion?” I asked.

“No, just because they were tinkers,” said Ashley. “And Hawkie would make jokes and defuse the situation and make everybody laugh at times when tensions were rising. This old, smelly book-hawker would stand up and say something inappropriate to the hangman and get everyone laughing and everything would be fine.”

“Just like a stand-up comedian,” I said.

“He was Billy Connolly before Billy Connolly existed,” said Ashley. “You should look up Hawkie. He wrote an autobiography. (Hawkie: The Autobiography of a Gangrel, 1888) He was one of the first paupers to write a book.”

“Did he make money out of it?” I asked.

“No, because it got published posthumously.”

“There’s no money in books,” I said. “Except for your mother’s, of course. You should write a surreal one.”

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Are Pipex/TalkTalk, BT and Virgin Media in a contest to be the most incompetent UK telecoms company?

Right… Standby for a pointless complaint about an insanely incompetent British company. Indeed, companies. No enlightening information. No message for Mankind.  Just a rant… You have been warned… What’s the point of having a blog if you can’t have a rant?

Is there actually no competent telecoms company anywhere in Britain?

Really.

A serious question.

BT treats its customers with much the same care and respect as the Libyan and Syrian governments treat its people.

But Pipex/TalkTalk appears to be in some sort of heavy-handed contest with BT and Virgin Media to win a prize as the most PR-stupid and professionally incompetent telecoms company in the UK. They seem to manage to be devious, deaf and incompetent simultaneously. At least Virgin Media is not devious, it’s just plain incompetent.

Virgin Media claims to have the fastest broadband in Britain but, in my first-hand experience, its broadband does not work for 60% of the time and constantly drops. Someone else I know reckoned, for her, Virgin Media’s broadband was perhaps 10% the speed of her former BT line for 90% of the time. Perhaps it has the fastest broadband in Britain over a measured two second spurt. Try to get any customer service, of course, and you might as well be trying to play football underwater.

As for Pipex/TalkTalk…

In the last five weeks, I have had five cold calls from them using an 0161 (Manchester) telephone number but actually phoning from abroad to avoid the restrictions on cold calling within the UK. When I asked the man with the Indian accent where he was phoning from, he said South Africa.

At least Pipex/TalkTalk’s people are comprehensible, if unwelcome. BT, in my limited experience, have ‘help centres’ in ‘proper’ India staffed by unfortunate people with accents more incomprehensible than drunken Glaswegians wearing gas masks. That’s not racism, it’s a rant against BT’s stupidity in having foreign help centres. They might as well have their help centres staffed by deaf mutes in Guatemala for all the good they do. When will BT realise that saving money on help centres costs them more in lost customers and disastrous damage to their already low image?

I used to be with Pipex. I left because they were generally incompetent, they couldn’t actually supply me with VAT bills and two separate Pipex people told me I had to make phone calls to them not use the internet because the Pipex online service was “insecure”. Not reassuring in a telecoms company. What I didn’t know then but do know now is that apparently Pipex routinely cut off customers who left them before the changeover date for a new supplier so that customers were left without a line.

Now they are trying to tell me they are part of Pipex/TalkTalk and are a brand sparkling new company and offer sparkling service.

I think Colonel Gaddafi’s spokesman has been saying much the same thing about the Libyan regime every few weeks over the last few months. I can’t say I’m convinced.

I work on the principle of three strikes and you’re out.

If I get cold calls, I ask to be removed from the list of the company. After trying this twice – or, if they’re lucky, three times – the phrase “Fuck off, you cunt,” tends to get used in the hope they put me on a list of people who perhaps don’t altogether want to be cold called and might just hurl random verbal abuse at anyone who calls me.

If I forced my way into the home of the chairman of Pipex/TalkTalk five times in five weeks, I somehow think the sentence “Fuck off, you cunt,” might be very justifiably used by him to me. If someone forces their way into my home, uninvited, via my telephone line, I feel much the same applies. If you come into my home uninvited, you can’t complain I am being unreasonably impolite if I tell you to fuck off out of it again.

I find “Fuck off, you cunt,” is often an effective deterrent to unwanted calls and far less hassle than complaining to any alleged regulatory body. With luck, the company has some list of abusive potential customers. Pipex/TalkTalk seem not to understand the words – simple enough to understand, I would have thought.

Like I say, five calls in five weeks.

Clearly they think it is good PR to circumvent the UK restrictions on cold calling by phoning from foreign soil. And clearly they think it is good PR to keep calling an ex-customer who is not a current subscriber and who had zero interest in re-joining them even before these annoying phone calls.

They’re not alone, of course.

I had much the same trouble with BT. I eventually left them when they would not stop making marketing calls to me despite the fact I was on the Telephone Preference Service list to receive no calls.

“We can’t stop marketing calls,” I was told by two separate BT Helpline people. “It’s another department… No, I don’t know which department. It must be one of our marketing departments.”

A friend of mine tells me the tale of BT harassing her dying mother with marketing calls which could not be stopped. It added to the distress of her mother in the months before she died. This same friend has had  a worse time than me – she herself had hassle from BT marketing calls for months and now has had computer-generated calls from Barclaycard for six months (using an array of different originating numbers and still continuing) because their computer got her confused with someone else. The calls say – “Please call this number”.

Can she get the calls stopped by calling the number(s) given? No she can’t. Can she get the calls stopped by writing to Barclaycard? No she can’t.

I am currently with the very efficient Sky TV, though their lines are supplied by the appalling BT and occasionally drop in two of my rooms. But, unlike the utterly unspeakable Virgin Media lines, at least they work almost all the time.

Sky seem to be the only British telecoms company that has anything like a customer-friendly policy – or a broadband service that works – or any corporate ideology that values PR.

So Rupert Murdoch is OK with me.

But perhaps I am tempting fate…

(There was a later mention about this in my blog on 22nd May)

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