Data protection/big company stupidity & a late word from comic Lewis Schaffer

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I have my gas and electricity supplied by E.ON Energy. I have never had any trouble with them and this is about the generality of stupidity, not about them.

I got a new boiler installed in my Borehamwood home a few months ago via E.ON. They arranged it. It was actually installed by a sub-contractor based in Northampton.

I then got a cold call a few weeks ago allegedly from E.ON Energy trying to pressure sell me into buying ‘free’ solar panels which – of course – I would have to pay for. I think it was actually from the sub-contractor. I could be wrong.

Last week, on Friday morning in Edinburgh, I got a voice message on my mobile.

It was from a lady Laura “calling from E.ON Energy” about my boiler replacement.

She said E.ON Energy wanted me to send them an E.ON Energy utility bill to “update” their records.

It seemed a bit odd that E.ON was asking me to send them a utility bill their own computer had sent me… so they could update information presumably on the E.ON Energy computer system.

The message said to phone 0808 168 6424

Despite assuming this was a scam, I phoned the number. A recorded message said I had to phone that number during their opening hours of 8.00am-4.00pm, Monday to Friday despite the fact I was phoning around 11.40am on a Friday.

I presumed it was a scam, so filled in an online form to E.ON’s help people. It asked: Did I want to be replied-to by email or phone?

I said e-mail.

So, when they phoned back this morning, of course, the first thing the E.ON Energy person wanted “for security reasons under the Data Protection Act” were details companies always tell you never to give out to people you don’t know who phone you.

When we got round this eternal problem, the lovely lady told me she had phoned 0808 168 6424 and this was, indeed, part of E.ON Energy. She told me that the other department of E.ON Energy had “lost some of the paperwork they had” – apparently a bill issued by E.ON Energy to me – and so they need a replacement.

“I have talked to them…” she started.

Ah! I foolishly thought. She has sent a copy of one of my utility bills from her computer to their computer.

But no, of course she had not.

She had talked to the other department and given them my e-mail address so they can e-mail to tell me they are going to phone me and then they will phone me to ask me to send E.ON a copy of an energy bill which E.ON sent to me.

By computer.

Presumably any other company would have done the same.

It is the stupidity of the world.

I await the next phone call with interest.

When I got woken up by the E.ON phone call this morning, it was at 11.55am. I was still fast asleep.

My eight hour drive last night, back from Edinburgh to Borehamwood, was fine.

Thanks for asking.

Meanwhile, on the Chortle website, I read an article by comedian Tom Rhodes about the Late ’n’ Live show at the Edinburgh Fringe in August 2000. He writes:

“The show that night was an all-American line up of comedians, hosted by Lewis Schaffer. A lot of people had gone there specifically to heckle Lewis. It was vicious and it was mean and, I admit, I found it amusing.”

I asked Lewis Schaffer if he remembered this gig.

Lewis Schaffer at Edinburgh Fringe last month

“I was decidedly ill-equipped to compere the old Late and Live show,” he told me, “let alone do a full spot. I didn’t understand the British attitude to America – which at the time was pure jealously – and I wasn’t good at the time. I just looked like I should be good. Also I was only adept at dealing with New York audiences and hadn’t worked with Brits. I’ve not been invited back to Late and Live.

“I don’t remember a gig like the one Tom Rhodes describes. I do remember one gig where Rich Hall followed me and sang a song about how shit I was. And another gig where an audience member tried to get on my stage and I pushed him back down. He said he was only coming on to help. I thought he was trying to take over. Now I know British people and know they have the propensity for mob action and also that other comics can be cruel for a laugh.”

Edinburgh Fringe ‘Big Four’ venue boss shocker: English ‘man’ is Scots woman!

So You Think You’re Funny?

Tomorrow night is the final of the So You Think You’re Funny? talent show for new comedy acts in the Gilded Balloon, one of the ‘Big Four’ venues at the Edinburgh Fringe. In past years, the contest has ‘discovered’ acts including Johnny Vegas, Dylan Moran, Peter Kay and Lee Mack – and it is now in its 25th year.

Jason Cook will be compering tomorrow night; celebrity judge will be Ruby Wax; and also on the judging panel, as always, will be Gilded Balloon boss Karen Koren.

“Ben Elton and all those alternative comics had started in the early 1980s,” Karen told me yesterday. “By 1988, when we began So You Think You’re Funny?, Saturday Live had been on TV but my idea was to find new comedians because they were few and far between – or, at least, scattered – in Scotland. That’s how it started.”

The ‘Big Four’ venues at the Fringe are, it is usually said, run by English men who went to public school.

Karen Koren is definitely not an English man

“I am not English,” Karen told me,” I’m definitely not a man and I didn’t go to public school. Well, I went to a private school, but I wasn’t boarding or anything. It wasn’t posh!”

In fact, Karen was born in Norway but brought up in Edinburgh; and Anthony Alderson who now runs the Pleasance venue was born into a Scottish family.

Another ‘fact’ which is always said or assumed is that all the Big Four owners are based in London and swan up to Edinburgh in August to make money at the Fringe then return South.

“I live and work here all the year round,” Karen points out. Her Gilded Balloon company produces stage and occasionally TV shows in Scotland.

When the Gilded Balloon started in 1986 Karen focussed, from the beginning, on comedy… well, from even before the beginning.

“I had actually started staging comedy in 1985 at McNally’s,” she told me, “a place I was a director of and all these wonderful new alternative comedians were there. Christopher Richardson at the Pleasance and William Burdett-Coutts at Assembly were doing comedy to subsidise their theatre shows, but I focussed on comedy.

“At that time, there weren’t loads and loads of comics, but there was a great camaraderie. Everyone helped each other. It wasn’t the struggling business it is now where everyone wants to be stars. Today there’s not the same support mechanism we had in those days.

The original very very late-night Fringe show

“Comedy at the Fringe had started properly in the early 1980s, really with Steve Frost and his wife Janet Prince. They wanted places to perform in Edinburgh. Janet and I started Late ‘n’ Live together, but she lived in London and I kept going with it.”

When I first came to see comedy at the Edinburgh Fringe in the mid-to-late 1980s, Late ‘n’ Live was the one late-night show. Comics used to go there after their own shows finished to drink and watch – and sometimes heckle – other comics.

“Late ‘n’ Live has been rough this year,” Karen told me yesterday.

“Financially or physically?” I asked.

“The audiences have been very, very…” she started. “Well, I made a TV programme called The Late ‘n’ Live Guide to Comedy and maybe audiences now think they can misbehave dreadfully. We’re going to have to shake them into shape. We’ve had a couple of rough nights.”

“Is it like that thing,” I asked, “with Malcolm Hardee’s club The Tunnel, where its reputation fed on itself?”

“That’s right,” said Karen. “Late n Live has always been fairly rowdy, but in a good-natured way. But now, in the Recession, maybe people are a wee bit more desperate… people are not doing so well financially or whatever… so maybe they’re just a bit ‘hungrier’ and want to ‘make’ things happen.”

“Do you think the comics are precipitating the behaviour?” I asked.

“No,” she said immediately. “Not at all. Though I think if you put a comic on who doesn’t know Late ‘n’ Live… well, there was an American comic who went on and talked about not being able to use Scottish money in England and he was saying it as a joke but the minute you touch on that  kind of subject in Scotland… Ooh! Oooh! Ooooh!… and the audience reacted and he only did five minutes. He walked off. Though he came back and did very well but… The problem is we have to put on comics who are challenged by the audience in order to make it work, but…”

“Lots of changes over the years,” I said.

“I expanded from one small theatre to 14 in the heyday of our building in the Cowgate,” said Karen. “And then we were up in Teviot one year before the fire which burned down our old building. So now we are in Bristo Square.

“I did have another venue called The Counting House at the beginning of the 1990s. I named it The Counting House because that’s where they counted the money above the Peartree pub and that was around the time I gave up my full-time position as the PA to the Norwegian Consul-General in Edinburgh. Before that, I had taken my holidays in August to coincide with the Fringe.”

Did I mention the Malcolm Hardee Show?

“Oh,” I said, “I didn’t know you had had the Counting House. That’s where I’m doing the Malcolm Hardee Awards Show in Friday.”

In Edinburgh, promotion is everything.

Karen, of course, knew Malcolm from the 1980s onwards and he appeared many times on Gilded Balloon stages.

“We all still think about him today,” Karen told me, “though I loved him better when he was sober than when he was drunk. But I nearly always did what he asked me at the Gilded Balloon, that was the odd thing.”

“He must have been ‘challenging’ to put on,” I suggested.

“But always entertaining,” Karen said. “The last time he was on, he just took it upon himself to go on Late ‘n’ Live speccy-eyed and glaked-looking and then just took off his clothes. And there he was with the biggest bollocks in showbusiness.”

“And that was the act?” I asked.

“Well,” said Karen, “a pint of beer might have been involved. I actually found some film of that recently – the last time he was on stage here – when we were making The Late n Live Guide to Comedy… and I wanted them to use it on the TV series, but they wouldn’t.”

“Because it was in bad taste?” I asked.

“Well,” Karen said, shrugging her shoulders, “they screened footage of Scott Capurro pissing on the stage and, although there was a big ‘X’ over his baby elephant trunk, you could see the glistening pee well enough.”

“Censorship is a variable art,” I said.

“Yes,” laughed Karen. “At least Malcolm never peed on stage.”

“Well, perhaps not in Edinburgh.” I said. “I once saw him go to the back of the stage at the Albany Empire in Deptford and pee during a show.”

“Well, that’s OK,” said Karen. “He had his back to the audience… With Malcolm, it wasn’t just about his appendage, it was about what he did. He always gave people a chance. I listened to him when he told me about the young Jerry Sadowitz – Oh – go on – Give him a chance! – and I did and that was something I always did do with Malcolm. He did play all the Big Three venues, as they then were, and he invented the Aaaaaaaaaaarghhh! at the beginning of show titles so he would get the first listing in the Fringe Programme. And he had the art of being noticed with publicity stunts – writing a review of his own show and getting it published by The Scotsman and all that. We all do still think about him today. Never forgotten.”

Karen Koren talks about Malcolm Hardee in this video made by the Gilded Balloon which opens with The Greatest Show on Legs, currently performing in Edinburgh (with Bob Slayer replacing the late Malcolm) for the first time in over 30 years:

Comedians bitching in the fantastical Gaucho Club at the Edinburgh Fringe

I was talking to someone last week and we thought it might be quite jolly to have a comedians’ club at the Edinburgh Fringe throughout August, catering not for the VIP top-of-the-billers but for the ordinary riff-raff of comedy. But, of course, it’s far too complicated and time-consuming to organise an 18-hour-a-day venue with inevitably essential access to drink.

Oh, alright, it was not so much an idea as a cheap pun.

We thought it might be jolly to have somewhere called the Gaucho Club or the Grouchy Club for comedians at the Fringe – a club for ordinary scum whom London’s Groucho Club would never want to have as members.

You know you’re getting old when you talk about how Glastonbury has changed and remember the ‘good old days’ at the Edinburgh Fringe when, after comedians had performed their shows, they would end up in the bar of the old Gilded Balloon in Cowgate – before it burnt down – where they would drunkenly bitch with others of their ilk while the Late ‘n’ Live show rambled along anarchically on stage.

Now, during August, there are late-night clones of the old Late ‘n’ Live show (including the current Late ‘n’ Live show and Spank!) all over town and late-night performers-only places to schmooze-in like the new Gilded Balloon’s Tower Bar (too-exclusive and somewhat snooty) or Brooke’s Club at the Pleasance Dome (too Pleasance-centric); the Fringe Central building closes too early for any of this and is, in any case, a tad lacking in atmosphere.

Even if you could find an ideal physical location like the ultra-atmospheric Bannerman’s Bar in Cowgate where the likes of Arthur Smith and Malcolm Hardee used to hang out – the timing is difficult.

I once phoned a comedian in London at 4.00pm in the afternoon and he said: “Are you mad? It’s 4 o’clock… I’m still in bed!”

That’s a little extreme but, after a few days at the Edinburgh Fringe, even normally early-to-bed-at-midnight people involved in shows do certainly get into a rough rhythm of perhaps getting to sleep around 3,00 or 4.00am, then getting up around midday.

Midnight would be the best time for a comedians’ club, but lots of them are still performing or seeing shows at that time. Before shows start would be a theoretical possibility – perhaps 11.00am to midday daily.

But, at that time, most comedians are still turning over in bed, groaning, dreaming of getting their first booking on a TV panel game or thinking they really have caught a sexually-transmitted disease this time.

And then there’s the general throng of punters and tourists. You can’t bitch properly if the audience is sitting at the next table in the bar.

So perhaps next year, eh?

A set time and place for comedians and associated hangers-on (among which, of course, I include myself) to meet for a regular schmooze in the Gaucho Club or the Grouchy Club at the Fringe – for a whinge and a bitch.

Or not. Fuck it! Who would turn up?