Tag Archives: TPS

Vaginal knitting and seven new morals which I learnt in the last seven days

The last seven days have been a week of oddity and surrealism…

Blackfriars station proudly proclaims its modernity

Blackfriars station proudly proclaims solar power, but is cold

LAST THURSDAY

I am at the new Blackfriars station, which spans the River Thames. It cost millions and took forever to build. There are solar panels built into the roof. A large ad proudly says: The biggest solar bridge in the world. Generating up to 50% of the station’s energy.

Yet, on the side of the platforms, the glass only reaches halfway up to the roof, allowing gales to blow in over the top from the Thames on both sides at head level. It will be Arctic in midwinter.

Moral: Even people who know what they are doing do not know what they are doing.

Freedom Pass - You can come but you can’t go

Freedom Pass – You can come but, for some, you cannot go

FRIDAY

I get around. The London transport area is divided into six zones. I know two people. Both are over 60 years old. One lives in Peckham, South East London. One lives in Elstree in the north west, which is in Zone 6, within the M25 orbital motorway which encircles London.

Because he is over 60+, the person in Peckham can get a Freedom Pass which allows him free travel within London. The 60+ person in Elstree cannot get a Freedom pass because he lives in Elstree, which is in London’s Zone 6 but is postally in Hertfordshire not a London borough. So the 60+ person in Peckham can visit the person in Elstree for free. The 60+ person in Elstree has to pay £8.90 to visit the person in Peckham. On the same trains.

Moral: Even well-meaning bureaucracy will bugger you. 

Greenwich Christmas tree netting 1

Human Christmas netting: first insert your human in the tube

SATURDAY

I am in Greenwich, in a rush to go somewhere. As I pass a collection of Christmas trees being sold on the pavement, I notice a group of people are putting one of their friends into a Christmas tree netting machine to take photographs. Very funny, I think. I take two photos quickly on my iPhone and hurry on.

Greenwich Christmas tree netting 2

Human Christmas netting: then push him in

I later think: Perhaps they actually did put him through and netted him up. I should have stayed to take the third picture.

Later still, I hear that his friends did indeed truss him up in a net and he was last seen hopping along the road.

Moral: Always hope for a climax, even if it is late coming.

SUNDAY

I am phoned by a market research company “on behalf of the Metropolitan Police” wanting to ask me questions related to “social research”. I ask: “Are you cold-calling me?” – “Yes,” the man replies.

Telephone Preference Service logo

TPS will protect you against SOME calls

I am registered with the Telephone Preference Service (TPS) so that companies are not allowed to cold call me.

“What law allows you to cold call me?” I ask.

“We do not need to act under any law,” replies the man.

“So you are telling me you can act outside the law?”

“No”

“So you are telling me that any market research company can phone me up and ask me questions without me asking them to?”

“We are not doing market research; we are doing social research,” said the man.

Émile Durkheim, early social researcher

Émile Durkheim, early social researcher… Perhaps turning in his grave due to bullshit

I later find out from a Facebook Friend that social research companies “are actually required by law to only call randomly generated numbers, so that survey results cannot be skewed.” He had worked for a social research company and told me: “I don’t now how many times I had to explain that to someone as they swore down the phone at me about being on TPS (by company policy I wasn’t allowed to put the phone down unless they did first.) In the case of social research where it is important that no bias appear in the results, as said, it is the law that the numbers have to be randomly generated. Therefore TPS cannot apply, and these companies are exempt.”

It appears that the TPS covers sales and marketing calls but not calls carried out by market research companies who are doing social not market research. So a market research company doing marketing research cannot call you but a market research company doing social research can.

I had asked the man on the phone: ”So any social research company can phone me up and ask me questions which I have to answer?”

“It is voluntary,” he told me.

“So fuck off, then,” I told him and hung up. As I now understand it, I should not have hung up because, if I did not, he could not end the call and would have to still be holding on, however long it took.

Moral: The law is an ass out of which turds emerge.

StPancrasChristmasTree2013

A safe picture of St Pancras station in London

MONDAY

I am at St Pancras station and see that the police who occasionally meander around the station carrying sub-machine guns are now doing so in threes. This seems a bit excessive. They also walk close together, Surely this makes them an easier single target? I want to take a picture of the police officers, but decide it might be unwise.

About one minute after this, I go into the Gents toilet. A man dressed as a banana is telling a man at the hand drying machine that using the hand drier spreads germs into the air. I want to take a picture of the man wearing the banana suit in the Gents toilet, but decide it might be unwise.

Moral: Bananas always have comic potential, especially in toilets.

MargaretThatcherQueenSoho_flyer

Gay girl Margaret Thatcher Queen of Soho

TUESDAY

I see Margaret Thatcher, Queen of Soho at Theatre 503 in Battersea. It is described as “a drag comedy Christmas musical extravaganza”. For me, as a heterosexual man, this does not bode well. But it is absolutely gobsmackingly good with jaw-dropping levels of production and direction. Amazing. You should see it. The script whizzes along. The production and direction are out of this world. Amazing for a Fringe show. Staggering.

Moral: The old and new meanings of the word Gay can sometimes coincide. 

Il Puma Londinese - whatever that means

Il Puma Londinese – whatever that means

YESTERDAY

Comedian Giacinto Palmieri persuades me to go see a show at an Italian-language fortnightly comedy club in London’s Soho called Il Puma Londinese Lab or, more fully, Laboratorio di Cabaret – Il Puma Londinese. I neither speak nor understand Italian. Giacinto tells me I should go because he knows I like new experiences. Within reason. Buggery and long mime shows are beyond my limitations.

I have directed Czech TV voice-overs in Prague and Danish/Norwegian/Swedish TV voice-overs in London. Usually, with European languages, the intonations are the same even if you don’t understand the words. In North Korea, they might as well be talking Martian and I suspect they often are. North Korean TV announcers have a breathless excitement because (I presume) they are overwhelmed by the honour of living in such historic times ruled by such godlike people. But back to Italian comedy.

Romina Puma warms up the audience last night

Romina Puma warms up her Soho audience last night

Il Puma Londinese was tremendously enjoyable. It was started and has been run for the last two years by the energetic Romina Puma (not to be confused with Canadian Puma Zuma who runs the Lost Cabaret comedy evenings). Romina Puma could enthuse the inhabitants of a mortuary into being a joyous comedy audience up for a night of fun (although I would advise her against this).

Who cares if it sounds racist or xenophobic or cliché – Italians always sound excitable and exciting when they speak because there are more syllables spoken per second than in average English delivery; and the up-and-down variation in tone tends to be greater. It is in the nature of the spoken language.

Il Puma Londinese ended in a sing-song

Il Puma Londinese ended in a very festive sing-song italiano

Last night, there were three English speaking acts sandwiched in the packed Italian bill at Il Puma Londinese. The equally packed audience included a group of Spaniards who enjoyed it as much as I did.

I even picked-up on a few Italian words which I could half-understand so that I half-knew what was being talked about. The words Nigelissima, Coke and vaginal knitting stood out.

I may have mis-heard that last phrase.

Although perhaps not.

The audience laughed a lot.

Moral: Italians and Italian comedy clubs are fun. But listen carefully.

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Filed under Bureaucracy, Comedy, Eccentrics, Equality, Italy, London

Are Pipex/TalkTalk, BT and Virgin Media in a contest to be the most incompetent UK telecoms company?

Right… Standby for a pointless complaint about an insanely incompetent British company. Indeed, companies. No enlightening information. No message for Mankind.  Just a rant… You have been warned… What’s the point of having a blog if you can’t have a rant?

Is there actually no competent telecoms company anywhere in Britain?

Really.

A serious question.

BT treats its customers with much the same care and respect as the Libyan and Syrian governments treat its people.

But Pipex/TalkTalk appears to be in some sort of heavy-handed contest with BT and Virgin Media to win a prize as the most PR-stupid and professionally incompetent telecoms company in the UK. They seem to manage to be devious, deaf and incompetent simultaneously. At least Virgin Media is not devious, it’s just plain incompetent.

Virgin Media claims to have the fastest broadband in Britain but, in my first-hand experience, its broadband does not work for 60% of the time and constantly drops. Someone else I know reckoned, for her, Virgin Media’s broadband was perhaps 10% the speed of her former BT line for 90% of the time. Perhaps it has the fastest broadband in Britain over a measured two second spurt. Try to get any customer service, of course, and you might as well be trying to play football underwater.

As for Pipex/TalkTalk…

In the last five weeks, I have had five cold calls from them using an 0161 (Manchester) telephone number but actually phoning from abroad to avoid the restrictions on cold calling within the UK. When I asked the man with the Indian accent where he was phoning from, he said South Africa.

At least Pipex/TalkTalk’s people are comprehensible, if unwelcome. BT, in my limited experience, have ‘help centres’ in ‘proper’ India staffed by unfortunate people with accents more incomprehensible than drunken Glaswegians wearing gas masks. That’s not racism, it’s a rant against BT’s stupidity in having foreign help centres. They might as well have their help centres staffed by deaf mutes in Guatemala for all the good they do. When will BT realise that saving money on help centres costs them more in lost customers and disastrous damage to their already low image?

I used to be with Pipex. I left because they were generally incompetent, they couldn’t actually supply me with VAT bills and two separate Pipex people told me I had to make phone calls to them not use the internet because the Pipex online service was “insecure”. Not reassuring in a telecoms company. What I didn’t know then but do know now is that apparently Pipex routinely cut off customers who left them before the changeover date for a new supplier so that customers were left without a line.

Now they are trying to tell me they are part of Pipex/TalkTalk and are a brand sparkling new company and offer sparkling service.

I think Colonel Gaddafi’s spokesman has been saying much the same thing about the Libyan regime every few weeks over the last few months. I can’t say I’m convinced.

I work on the principle of three strikes and you’re out.

If I get cold calls, I ask to be removed from the list of the company. After trying this twice – or, if they’re lucky, three times – the phrase “Fuck off, you cunt,” tends to get used in the hope they put me on a list of people who perhaps don’t altogether want to be cold called and might just hurl random verbal abuse at anyone who calls me.

If I forced my way into the home of the chairman of Pipex/TalkTalk five times in five weeks, I somehow think the sentence “Fuck off, you cunt,” might be very justifiably used by him to me. If someone forces their way into my home, uninvited, via my telephone line, I feel much the same applies. If you come into my home uninvited, you can’t complain I am being unreasonably impolite if I tell you to fuck off out of it again.

I find “Fuck off, you cunt,” is often an effective deterrent to unwanted calls and far less hassle than complaining to any alleged regulatory body. With luck, the company has some list of abusive potential customers. Pipex/TalkTalk seem not to understand the words – simple enough to understand, I would have thought.

Like I say, five calls in five weeks.

Clearly they think it is good PR to circumvent the UK restrictions on cold calling by phoning from foreign soil. And clearly they think it is good PR to keep calling an ex-customer who is not a current subscriber and who had zero interest in re-joining them even before these annoying phone calls.

They’re not alone, of course.

I had much the same trouble with BT. I eventually left them when they would not stop making marketing calls to me despite the fact I was on the Telephone Preference Service list to receive no calls.

“We can’t stop marketing calls,” I was told by two separate BT Helpline people. “It’s another department… No, I don’t know which department. It must be one of our marketing departments.”

A friend of mine tells me the tale of BT harassing her dying mother with marketing calls which could not be stopped. It added to the distress of her mother in the months before she died. This same friend has had  a worse time than me – she herself had hassle from BT marketing calls for months and now has had computer-generated calls from Barclaycard for six months (using an array of different originating numbers and still continuing) because their computer got her confused with someone else. The calls say – “Please call this number”.

Can she get the calls stopped by calling the number(s) given? No she can’t. Can she get the calls stopped by writing to Barclaycard? No she can’t.

I am currently with the very efficient Sky TV, though their lines are supplied by the appalling BT and occasionally drop in two of my rooms. But, unlike the utterly unspeakable Virgin Media lines, at least they work almost all the time.

Sky seem to be the only British telecoms company that has anything like a customer-friendly policy – or a broadband service that works – or any corporate ideology that values PR.

So Rupert Murdoch is OK with me.

But perhaps I am tempting fate…

(There was a later mention about this in my blog on 22nd May)

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Filed under Ad industry, PR, Telecoms