Tag Archives: Virgin Media

The British telecom incompetence contest continues…

As an addendum to my recent blog about Pipex/TalkTalk, BT and Virgin Media apparently competing to be the most incompetent telecoms company in the UK, Virgin Media seem to be inching ahead.

I was babysitting – well, triple child sitting – at a friend’s brother’s home on Saturday night. The house has WiFi but, perhaps foolishly, I did not check whose.

When we got there, it turned out to be Virgin Media and, of course, there was no WiFi signal.

“When I had Virgin Media in my home,” I said forlornly, “the Wifi only worked for about 40% of the time.”

“Ah,” my friend’s brother said nonchalantly, “I think we had less than that this last week.”

At least Virgin Media are consistent.

They provide consistently bad service.

But, then, in Woodford Green – well within London – my O2 mobile phone and dongle’s reception are, at best variable. So O2 are still trying hard.

And I expect Pipex/TalkTalk to fight back with more cold calling in the coming week.

So the competition is still wide open.

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Are Pipex/TalkTalk, BT and Virgin Media in a contest to be the most incompetent UK telecoms company?

Right… Standby for a pointless complaint about an insanely incompetent British company. Indeed, companies. No enlightening information. No message for Mankind.  Just a rant… You have been warned… What’s the point of having a blog if you can’t have a rant?

Is there actually no competent telecoms company anywhere in Britain?

Really.

A serious question.

BT treats its customers with much the same care and respect as the Libyan and Syrian governments treat its people.

But Pipex/TalkTalk appears to be in some sort of heavy-handed contest with BT and Virgin Media to win a prize as the most PR-stupid and professionally incompetent telecoms company in the UK. They seem to manage to be devious, deaf and incompetent simultaneously. At least Virgin Media is not devious, it’s just plain incompetent.

Virgin Media claims to have the fastest broadband in Britain but, in my first-hand experience, its broadband does not work for 60% of the time and constantly drops. Someone else I know reckoned, for her, Virgin Media’s broadband was perhaps 10% the speed of her former BT line for 90% of the time. Perhaps it has the fastest broadband in Britain over a measured two second spurt. Try to get any customer service, of course, and you might as well be trying to play football underwater.

As for Pipex/TalkTalk…

In the last five weeks, I have had five cold calls from them using an 0161 (Manchester) telephone number but actually phoning from abroad to avoid the restrictions on cold calling within the UK. When I asked the man with the Indian accent where he was phoning from, he said South Africa.

At least Pipex/TalkTalk’s people are comprehensible, if unwelcome. BT, in my limited experience, have ‘help centres’ in ‘proper’ India staffed by unfortunate people with accents more incomprehensible than drunken Glaswegians wearing gas masks. That’s not racism, it’s a rant against BT’s stupidity in having foreign help centres. They might as well have their help centres staffed by deaf mutes in Guatemala for all the good they do. When will BT realise that saving money on help centres costs them more in lost customers and disastrous damage to their already low image?

I used to be with Pipex. I left because they were generally incompetent, they couldn’t actually supply me with VAT bills and two separate Pipex people told me I had to make phone calls to them not use the internet because the Pipex online service was “insecure”. Not reassuring in a telecoms company. What I didn’t know then but do know now is that apparently Pipex routinely cut off customers who left them before the changeover date for a new supplier so that customers were left without a line.

Now they are trying to tell me they are part of Pipex/TalkTalk and are a brand sparkling new company and offer sparkling service.

I think Colonel Gaddafi’s spokesman has been saying much the same thing about the Libyan regime every few weeks over the last few months. I can’t say I’m convinced.

I work on the principle of three strikes and you’re out.

If I get cold calls, I ask to be removed from the list of the company. After trying this twice – or, if they’re lucky, three times – the phrase “Fuck off, you cunt,” tends to get used in the hope they put me on a list of people who perhaps don’t altogether want to be cold called and might just hurl random verbal abuse at anyone who calls me.

If I forced my way into the home of the chairman of Pipex/TalkTalk five times in five weeks, I somehow think the sentence “Fuck off, you cunt,” might be very justifiably used by him to me. If someone forces their way into my home, uninvited, via my telephone line, I feel much the same applies. If you come into my home uninvited, you can’t complain I am being unreasonably impolite if I tell you to fuck off out of it again.

I find “Fuck off, you cunt,” is often an effective deterrent to unwanted calls and far less hassle than complaining to any alleged regulatory body. With luck, the company has some list of abusive potential customers. Pipex/TalkTalk seem not to understand the words – simple enough to understand, I would have thought.

Like I say, five calls in five weeks.

Clearly they think it is good PR to circumvent the UK restrictions on cold calling by phoning from foreign soil. And clearly they think it is good PR to keep calling an ex-customer who is not a current subscriber and who had zero interest in re-joining them even before these annoying phone calls.

They’re not alone, of course.

I had much the same trouble with BT. I eventually left them when they would not stop making marketing calls to me despite the fact I was on the Telephone Preference Service list to receive no calls.

“We can’t stop marketing calls,” I was told by two separate BT Helpline people. “It’s another department… No, I don’t know which department. It must be one of our marketing departments.”

A friend of mine tells me the tale of BT harassing her dying mother with marketing calls which could not be stopped. It added to the distress of her mother in the months before she died. This same friend has had  a worse time than me – she herself had hassle from BT marketing calls for months and now has had computer-generated calls from Barclaycard for six months (using an array of different originating numbers and still continuing) because their computer got her confused with someone else. The calls say – “Please call this number”.

Can she get the calls stopped by calling the number(s) given? No she can’t. Can she get the calls stopped by writing to Barclaycard? No she can’t.

I am currently with the very efficient Sky TV, though their lines are supplied by the appalling BT and occasionally drop in two of my rooms. But, unlike the utterly unspeakable Virgin Media lines, at least they work almost all the time.

Sky seem to be the only British telecoms company that has anything like a customer-friendly policy – or a broadband service that works – or any corporate ideology that values PR.

So Rupert Murdoch is OK with me.

But perhaps I am tempting fate…

(There was a later mention about this in my blog on 22nd May)

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Bankers, Cockney rhyming slang and a very wise woman

There’s a report out today about the British banking system. About whether the banks are too big. The problem for me isn’t size, it’s efficiency – and I wish I could say that in reference to other areas of my life.

The words “piss-up”, “brewery”, “in”, a”, “organise” and “couldn’t” spring to mind and the Cockney rhyming slang for “wankers” comes as no surprise to me.

For many years, my current account has been with Bank of Scotland; I also have an account with Halifax, which is part of Bank of Scotland. Both are now owned by Lloyds Bank.

Because of the lack of Bank of Scotland branches in London, I have long paid money into my BoS account via Halifax: I just walk into any Halifax branch with my BoS Cashcard and pay money into my BoS account.

If I want to pay a bill – a gas or electricity bill or anything else, I can now just go into any branch of Lloyds Bank with the appropriate paying-in slip and pay the bill using a Bank of Scotland cheque.

Yesterday, I attempted to pay a Virgin Media cheque into my own Bank of Scotland current account at a Lloyds branch.

I was told I could not pay anything into my Bank of Scotland current account – not a cheque, not cash – because, although Lloyds own Bank of Scotland, it is “a separate bank”.

Well, chums, Bank of Scotland and Halifax are equally separate, but I can still pay money into BoS via Halifax – and I can still pay a bill via Lloyds using a Bank of Scotland cheque.

So I can pay money into other people’s accounts with other banks via Lloyds, but I cannot pay money into my own Bank of Scotland account, despite the fact Lloyds own Bank of Scotland.

We appear to have entered a surreal parallel universe here.

So I am moving my account to Royal Bank of Scotland. They have not-a-lot of branches in London, but they do own NatWest Bank and I can simply walk into any NatWest branch and pay money into a Royal Bank of Scotland account. No problem.

Lloyds may not be too big to survive. But it is certainly too incompetent to survive.

I remember standing in Liverpool Street station in the heart of the City of London one Friday afternoon at 4.30pm watching City workers going home, early, paralytically drunk. Not just swaying but staggering, their limbs jerking erratically like headless chickens with Parkinson’s Disease wearing dark business suits.

These were not old drunken men; they were bright young City dudes in their twenties and early thirties and they must have been drinking all afternoon, while foggy-mindedly running the UK economy in the financial powerhouse that is the City of London.

I had money in two Icelandic banks when their entire financial system disintegrated in 2007. Those two banks were each more efficient than Lloyds Bank – and they both crashed. I suspect those Icelandic bankers did not drink ‘on the job’.

British bankers do.

Whither the British banking system?

Whither Lloyds?

The mother of a friend of mine used to live in various dodgy foreign countries (her husband was in the RAF and she later worked for NATO). She wore a series of thin but pure gold bracelets on her wrists because she knew, with them, she could buy her way out of any country if it suddenly collapsed.

A very wise woman.

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Virgin Media: are they incapable of sending e-mails because their broadband is so slow?

My Virgin Media saga continues, like an eight mile long sloth crawling through sticky semolina.

Two days ago, someone in Hertfordshire told me they could only get occasional and erratic internet connections via their Virgin Media broadband line and the alleged Customer Service Helplines don’t. That’s what I found too.

Yesterday, someone in Buckinghamshire told me they could not watch 3-minute YouTube videos on what Virgin Media claim is the fastest broadband in Britain – because the broadband is so slow.

Today, Virgin Media phoned me “as a courtesy” about my leaving them and asked me, before continuing with their “courtesy” call, to give them my security details including password. I refused – I told them Virgin Media had told me not to give my security details to unknown callers which is exactly what this person who called me out of the blue was. They told me Virgin Media had never told customers not to give their security details out to callers.

That seems a very interesting approach to security; and maybe my memory is fading like a Virgin Media broadband line.

Even more bizarre, it seems that, in the 21st century, Virgin Media is unable to send e-mails to customers – possibly because their broadband is so slow.

Or perhaps this is all part of some new Jeremy Beadle style TV series.

If only… If only…

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Virgin Media re-defines the word “virgin”

I am now moving to Sky TV for my broadband. Even if their signal drops 50% of the time, it will be better than Virgin Media who have a broadband that works around 30% of the time and staff who appear to have graduated in bullshitting from the University of Lies. Perhaps Virgin Media are showing their community involvement and attempting to help the country in general by training a future generation of politicians. It’s unusual for a Virgin to be so experienced in screwing people.

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Richard Branson’s balloon lands on unknown surreal planet

For anyone following my problems with Virgin Media’s incompetent non-provision of any even halfway working broadband service, they have now taken leave of their senses completely and suggest I send them my account details via Twitter. Yes. And maybe I should pay for ads on the sides of buses giving my bank details. On what surreal planet Richard Branson’s balloon has landed I dread to think.

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Richard Branson aboard the Titanic

Richard Branson presumably sees Virgin Media as a future titanic player in the UK telecoms and general electronic media industry. And, in a way, he has already succeeded brilliantly. It is a colossal wreck of Titanic proportions – a notable disaster area.

Trying to rid myself of my catastrophic Virgin Media broadband non-service, today I phoned Sky TV, who have always been efficient in my limited experience.

They can provide me with an equal telephone and broadband service cheaper, but they tell me there is only a 10% chance of me transferring my current phone number from Virgin Media to Sky. If I were transferring from BT to Sky, there would be a 100% certainty. With Virgin Media? A 10% possibility. Virgin may refuse to release my own number to me. No wonder the government is thinking of revamping Ofcom.

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