Tag Archives: World Traveller

British Airways PR… BA = Bloody Awful

BA spells bad service

I had forgotten how awful British Airways are.

I remember flying with them to Dublin when they were trying to take-on the budget airlines. Their answer was to fly old aircraft and chop one third off the width of some of the seats. You could see where they’d done it. You had to be a contortionist or a famine victim to travel comfortably.

When I flew out to China three weeks ago, British Airways had (no surprise here) managed to over-book the flight, so they downgraded me a class. As a Scot brought up among Jews, I did not particularly mind, as they gave me £75 compensation and said the difference in price on the tickets would be refunded.

The difference in the ticket price, of course, has not yet been refunded, but what is more interesting is the way they gave me the £75, which was to hand me a British Airways Visa card with £75 on it. They told me I could withdraw the money through any ATM and, although I would normally have to pay for ATM withdrawals, the first withdrawal would be free in this case.

It was not until I got back home to the UK that I realised ATMs dispense money in £10 or £20 notes, not £5 notes. So I can withdraw £70 but not £75. I emailed British Airways over a week ago asking how to get round this problem. I imagine I could somehow pay an extra £5 into the account (though I am not sure how, as the card is not linked to any known bank or bank account) but then, if I withdraw £80, that might count as a second piece of dealing with the card so I might be charged for withdrawing the money?

Who knows?

With BA, anything is possible.

They are trying to foist their Visa cards on people who have not asked for them and presumably intentionally make if difficult to cash any compensation money they allegedly give you.

As I say, I contacted BA more than a week ago by e-mail – because contacting anyone who will admit to responsibility by phone is apparently impossible. No reply. So their attempt to cultivate good PR has resulted in me thinking they are incompetent and/or possibly devious wankers.

This image of BA was not helped by talking to my friend Lynn, who used to work in PR for several TV companies and who travels Business Class. She tells me that, having paid an extortionate amount of money for a Business Class seat, you may find yourself sitting staring at some random BA staff member on flights. It has happened to her. BA’s response? Tough shit. I paraphrase their response but do not misrepresent it.

“In World Traveller Class and in Business Class,” she told me this week, “the crew fold-down seats, which the crew use during take-off and landing, can be given to any BA staff who want to travel on the flight. So you can literally find yourself staring someone in the face in a very unrelaxed way for the whole of the journey. You can’t easily settle down when you’re eyeballing someone else and you can’t stretch your legs out.

“They’re allowing BA staff to use them for the whole of the flight if there are no spare seats. Which, for one thing, doesn’t seem very safe and, for another, means you’re not getting the leg room you’ve paid through the nose for.”

This reinforces my image of BA.

BA = Bloody Awful…

Frankly, I’d rather fly in a North Korean Air Koryo Tupolev smelling of petrol fumes; at least they try their best.

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